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Training Request Form

Summary

Summary

Education: Early Years Better Start – Implementation Package

Interested in learning MRI Education’s standard approach for the implementation of Better Start module? Fill out this training request form.

Prerequisite: Pre-Implementation Scoping

Objectives

  • You will work with a MRI Education Knowledge Specialist to discuss your Better Start Portal implementation needs; this will identify any extra sessions or further requirements necessary for providing an accurate sales brief

Audience

  • MRI Education coordinators and key Better Start stakeholder
  • MRI Education Account Manager
  • MRI Education Knowledge Specialist

Standard Agenda

  • Identify areas of variation from this standard Better Start Work Package
  • Discuss all functionality that a new customer requires as part of the Better Start module implementation
  • Please discuss any data migration needs with us in addition to the module implementation. E.g. Historic Children / Assessment Data

Outcomes

  • Local Authority and MRI Education Knowledge Specialist / Account Manager have comprehensive knowledge of the Early Years Implementation requirements

Session 1: Demo, Requirements and Planning

Key Prerequisites

  • (Optional but recommended) - Access to a recently refreshed TEST instance of MRI Education

Objectives

  • Plan for the implementation of the Better Start module
  • Plan and request the technical work required to configure the Provider Portal in Live and Test Audience  MRI Education Coordinator
  • Early Years / Better Start Team
  • Internal I.T. Support Team
  • MRI Education Knowledge Specialist
  • It is recommended that LA’s have a representative from any 3rd party IT and network providers available if required to support the implementation

Standard Agenda

  • Review the current use of Child Level Progress Data within the Local Authority and the objectives for the implementation
  • Demonstrate Better Start Template Creation functionality
  • Demonstrate Portal Back Office
  • Demonstrate Better Start child Progress Collection functionality

Outcomes

  • Capture key business processes in order to make recommendations for implementation approach
  • Produce a project plan to take into account upgrades and key dates
  • Following the WebEx session, the Knowledge Specialist will compile a document to summarise the findings of the session and suggested implementation approach for the Better Start Provider Portal.
  • Provider documentation will also be made available that can be edited to suit your requirements and processes, supporting your training of the Service Providers.

Session 2: Better Start TEST Portal Preparation

Key Prerequisites

  • Pulse is licensed
  • Better Start Provider Portal installed and licenced
  • Email services working in TEST
  • System Administration access rights to Client, v4 Online and Portal Test URL
  • Projector may be required if multiple delegates are attending

Objectives

  • Configure the Test environment
  • Capture the necessary portal setup required for the Live system
  • Refine the business process and system recommendations set out in the Recommended Implementation Approach document
  • Creation of Training accounts for all Delegates and Testers
  • User permissions requirements agreed and configured

Audience

  • MRI Education Coordinator
  • Better Start Team Lead available by email/phone
  • Internal I.T. Support Team
  • MRI Education Knowledge Specialist
  • It is recommended that LA’s have a representative from any 3rd party IT and network providers available if required to support the implementation

Standard Agenda

  • Setting up Pilot users, map to people, User groups; agree and assign permissions for Better Start module Admin, Conflict Processing, and Portal Users
  • Configuration of Better Start module in Test
  • Title Headers, Images, Portal Content
  • Setup for Better Start Data Conflict
  • Approval

Outcomes

  • Test System is ready for Training / User Acceptance Testing (UAT)
  • New Business Processes are defined
  • User permissions are assigned
  • Provide documentation to outline the configuration of the portal and the permissions applied

Session 3: Training: Creating Templates & Collecting Better Start Data

Key Prerequisites

  • System Administration access rights to v4 Client and Test Provider Portal URL
  • Delegates bring sample collection data for discussion

Objectives

  • Better Start Team to understand the efficient use of maintaining Templates in Pulse and how this links with Better Start
  • Better Start Team to understand the Provider usage of Better Start module
  • Better Start Team to understand Results Organiser

Audience

  • EY Better Start Team
  • MRI Education Knowledge Specialis

Standard Agenda

  • Better Start module
  • Features
  • Customising Portal Text
  • Home Page Help
  • Providers
  • Updating and Adding Portal access
  • Monitoring Progress
  • Rejection and Acceptance
  • Supporting Service Providers
  • Loading of Data
  • Review status of submissions
  • Data Conflict Console for Accepting and Processing Data

Outcomes

  • EY Better Start Team understand how to manage their data
  • Testers have enough knowledge to be able to carry out User Acceptance Testing

Session 4: User Acceptance Testing Support

Key Prerequisites

  • UAT has been carried out in the LA and any Testing feedback has been provided to the Project Manager prior to this session
  • System Administration access rights to MRI Education

Objectives

  • Knowledge Specialist to provide advice and guidance on issues arising during testing

Audience

  • MRI Education Coordinator
  • EY Better Start Testing Lead
  • MRI Education Knowledge Specialist

Outcomes

  • All issues arising from testing known and prioritized
  • Majority of issues resolved by Knowledge Specialist
  • Service Desk calls logged where required
  • After the session Project Manager will provide feedback on any issues raised

Session 5: Better Start LIVE Portal Preparation

Key Prerequisites

  • Access to live environment of Client, v4 Online, Live and Test Provider Portal URLs
  • System Administration access rights to MRI Education

Objectives

  • Configure the Live environment in line with the Implementation Approach document

Audience

  • MRI Education Coordinator
  • EY Better Start Team Lead available by phone / email
  • Internal I.T. Support Team
  • MRI Education Knowledge Specialist

Standard Agenda

  • Configuration of Better Start module in Live
  • Title Headers, Portal Content
  • Setup for EY Better Start Data Conflict
  • Setup Permissions for User Groups and Reporting

Outcomes

  • Live System is ready for Go Live once the LA have created their BS Template

Session 7: Post Go-Live Review

Key Prerequisites

  • System Administration access rights to MRI Education
  • LA has implemented the Better Start Module (across all providers or as a pilot)

Objectives

  • Review the Live implementation and provide advice / guidance where required

Audience

  • MRI Education Coordinator
  • EY Better Start Team Lead
  • MRI Education Knowledge Specialist

Outcomes

  • Live implementation is fully operational and signed-off