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Training Request Form

Summary

Summary

Education: Professional Support Partnership (PSP Service) - Live Training

Interested in the Professional Support Partnership Service (PSP) support program? Fill out this training request form.

Service Outline

Address Management

  • Ongoing correction of address data, geocoding, deleting incorrect addresses and merging duplicates.

Alerts

  • Creation of system alerts used to notify users of data changes or triggering of automated reports.

Crystal Report

  • Writing Scoping and creation of new, or amendment of existing Crystal Reports for your users and managers.

Data Cleaning

  • Creating Archive and Delete reports based upon retention rules. Running of the Archive and Delete routines.

Data Quality Assessments and Action Plans

  • We can help review the quality of a range of MRI Education data. We will make recommendations for improvements and put together an action plan if required.

Importing Data

  • Importing data into MRI Education such as Attainment, AMPARK.

People and Student merges

  • Identifying and resolving duplicate records.

ServiceNow Case Logging

  • Cases and Service Requests will be logged and managed through our MyAccount customer portal.

SSRS Report Writing

  • Scoping and creation of new, or amendment of existing SSRS Reports for your users and managers.

System and Module Administration

  • General system configuration, scheduled tasks, end of year routines (such as National Curriculum Year Roll Over). Uploading and managing reports.

User Administration

  • Setting up new users and advising on / managing user access and security rights. User and Password Management. User Audits.

User Permissions

  • Defining and testing user permissions

User Support

  • Providing first line support to users, for all modules. Also progressing second line queries through to successful conclusion and assisting the MRI Education support desk with support queries on behalf of the Local Authority.

 

Local Authority Pre-requisites

To enable us to provide a high quality service, the following engagement and facilities are required from the Local Authority:

  • Engagement in planning and prioritisation. We want to work closely with you in planning the priorities for the Service and to ensure the annual and termly calendar of events accurately reflects the key tasks for each period. To do this, we need you to work with the Application Specialist to determine appropriate prioritisation of service requests.
  • Use the MRI Education Support Portal to log all service requests.
  • Provide a suitable working environment with system administration access to Test and Live Environments.
  • Ensure the Local Authority has appropriate licenses to cover the use of MRI Education, Oracle and Crystal for the purposes to which they are employed.
  • Allow training for the MRI Education Application Specialist whilst on site to support staff development and improve levels of customer support.
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Excluded from the PSP Service

It is important to note that the service does not include the following:

  • System Training
  • Module Migration or Implementation
  • Detailed system/module consultancy
  • Technical infrastructure support
  • Module upgrades, hot fixes or service packs
  • Module testing and sign-off
  • Provision of SQL scripts to edit data
  • B2B Data Conflict Resolution