Education: System Admin Training Mentoring and Support Service (SATMASS) - Live Training

Interested in the SATMASS support program? Fill out this training request form.

Core Support

• Direct contact with a knowledge expert, providing advice and support.
• Email address dedicated to the service.
• Regular catch-up meetings throughout the year
• Issue triage.
• Advice and support for this unique role.

Your new support arrangements have quick access to a knowledge expert who understands your MRI Education module process. Sharing knowledge to support issues, deciding if the issue can it be solved with mentoring, or raising a ticket on Service Now.

Over the time picking knowledge and confidence on how best to liaise with Support

Your users of MRI Education are supported during the transition.

Skills

Training and development of skills for:

• System Admin, training in bite size ‘ask the expert’ sessions.
• Module Administration training.
• Training for housekeeping of core strategic data.

System Administration training normally takes 2 days with an intensive agenda covering all aspects and some of the content may never be needed. During the SATMASS programme we split the training up into half day blocks starting with day-to-day support, then timely units to fit in around the annual calendar.

The training covers all the interfaces for MRI Education, and share best practice, giving a sound foundation for what why and how.

Report Training

Training and development of skills for:

• Crystal training
• How reporting integrates with the One suite
• Workshop approach to tweaking reports
• Report Builder (SSRS) – overview.
• Integration for Power BI – overview

Your MRI Education support team will inherit reports in Crystal, SSRS. The support package includes training for reporting to edit and develop reports to integrate with the MRI Education software.

Module Overview and Module Administration Training

Module by Module overview and key features for that Modules administration

• The business processes the module it supports.
• Overview of each module – the art of the possible
• Review of how it is being used within your local authority.

Understanding what your users are using MRI Education for means day-to-day support is maintained and understood. This will strengthen your understanding of issues and how to prioritise support. We will cover the scope of the modules and the art of the possible, which will empower them to challenge users getting the best out of the investment made in the module.