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MRI Housing Professional Health Check – Complaints and ASB

The Health Check consultancy package will review your set up and processing around the Complaints and ASB areas and provide a report detailing potential areas of improvement.


Business processes change over time, team members change potentially taking knowledge with them if they leave. New features become available in the product. A Health Check will help you identify areas where improvements to either processing or knowledge can be made via a comprehensive report identifying High, Medium and Low priorities as well as the size of the work required. 


This health check includes a review of: 

•    Complaint types, categories, escalations
•    Complaint processes
•    ASB types, categories and escalations
•    ASB processes
•    Worktrays
•    Letters and reports


This is priced at £900 + VAT (Fixed Fee, Fixed Scope) 
Should your organisation have Recurring Services or Pre-Paid Credits then you can utilise these for this consultancy. 
If you would like more information on either of these options, please contact your Account Manager or our Solution Optimisation Team. 
This is remote delivery; should you wish to have this delivered at your organisation a separate quotation can be provided.