Qube Planet - HelpDesk Module (open)

Qube Planet - HelpDesk Module (open)

This course is designed for delegates who are involved in recording requests for services, applying/monitoring Service Level Agreements (SLAs) and managing requests throughout their life cycles.

About this course

CPD Value 6 points

Benefits

  • Speed up the capture of information relevant to the services provided
  • Automatic selection of agreed target times
  • Optimisation of data views to monitor requests and identify where
    intervention may reduce possible SLA failures

Contents

  • Create/maintain Call Categories and SLAs
  • Log Calls
  • Manage Calls
  • SLA management, use and monitoring
  • Recording Call progress and audit
  • Call escalation

Skills level required

It is expected that delegates will have attended an Introduction to Qube Planet course prior to attending this. It is important that delegates are able to use standard Qube Planet navigation tools and be familiar with the location information recorded in the Structures module.


Please note: The list price for this course is per delegate.

To purchase via PayPal - please click the purchase button (above). (If you do not have a corporate PayPal account, you have the option to check out as a guest.)

To purchase and be billed via invoice - please complete the form here.

** Online registration is a two-step process. After registering for the course, you must select the specific date you would like to attend.  You will receive a confirmation email once you have selected a date.**

Qube Planet - HelpDesk Module

Event Date Spaces left
Qube Planet - HelpDesk Module Oct. 4, 2018, 9:30 a.m. -
Oct. 4, 2018, 5 p.m. BST
8

About this course

CPD Value 6 points

Benefits

  • Speed up the capture of information relevant to the services provided
  • Automatic selection of agreed target times
  • Optimisation of data views to monitor requests and identify where
    intervention may reduce possible SLA failures

Contents

  • Create/maintain Call Categories and SLAs
  • Log Calls
  • Manage Calls
  • SLA management, use and monitoring
  • Recording Call progress and audit
  • Call escalation

Skills level required

It is expected that delegates will have attended an Introduction to Qube Planet course prior to attending this. It is important that delegates are able to use standard Qube Planet navigation tools and be familiar with the location information recorded in the Structures module.


Please note: The list price for this course is per delegate.

To purchase via PayPal - please click the purchase button (above). (If you do not have a corporate PayPal account, you have the option to check out as a guest.)

To purchase and be billed via invoice - please complete the form here.

** Online registration is a two-step process. After registering for the course, you must select the specific date you would like to attend.  You will receive a confirmation email once you have selected a date.**

Live events

Qube Planet - HelpDesk Module

Event Date Spaces left
Qube Planet - HelpDesk Module Oct. 4, 2018, 9:30 a.m. -
Oct. 4, 2018, 5 p.m. BST
8