Training Request Form

Summary

Education: Integrated Youth Support Service (IYSS) - Implementation Package

Interested in the MRI Education Integrated Youth Support Services (IYSS) management system? Fill out this training request form.

Session 1: PROJECT KICK-OFF MEETING

Objectives

Agree project leads
Ascertain customer expectations
Discuss implementation process, migration, system considerations and impact
Review proposed project plan

Audience

Service Leads (Managers and/or Senior Practitioners)
Performance/Reporting Team (responsible for Statutory Reporting)
Local Project Manager
MRI Education Support
IT Support

Standard Agenda

Welcome, Introductions & Customer Expectations
Roles & Responsibilities
Communication Plan
System Considerations / Migration Rules
Remote Access Requirements
Training
User Acceptance Testing
Project Plan
Q&A
Next Phase/Actions

Outcomes

All parties have a mutual understanding of the scope of the project, the service requirements, and resources needed

Session 2 and 3: LOOK-UP MAPPING DAYS

Key Prerequisites

Access to current CMS for lookup comparisons

Objectives

Compare, review and agree standard lookups between current provider and IYSS

Audience

Service Leads (Managers and/or Senior Practitioners)
Performance/Reporting Team (responsible for Statutory Reporting)
Local Project Manager
MRI Education Support

Standard Agenda

Welcome & Introductions
Summary
Situations
Baselines
Interactions
Submissions
Additional Needs
Qualifications and Attainment
Aspirations
Professional Contacts
Administration
Consent
Individual Circumstances
Benefits and Allowances
Provider
Opportunity
General Config
Q&A
Review test documentation in readiness for UAT

Outcomes

Comprehensive understanding of requirements
Lookup Mapping document written by MRI Education, approved by Customer

Session 4 and 5: END USER TRAINING

Objectives

Participants to understand IYSS frontend functionality

Audience

Service Leads (Managers and/or Senior Practitioners)
Local Trainers

Standard Agenda

Introduction
Login & Homepage
Client Search
New Client
Client summary
Situations
Interactions, Activities & Appointments
Additional Needs
Individual Circumstances
Sexual Health
Parent/Carer
Documents & Notes
Professional Contacts & Involvements
Consent
Qualifications & Attainment
Aspirations & Intended Destinations
Administration
Providers & Opportunities
Caseloads
Baselines
Reporting
Youth Service
Useful System Features

Outcomes

Participants obtain comprehensive knowledge of IYSS frontend functionality

Session 6 and 7: SYSTEM ADMIN TRAINING

Objectives

Participants to understand IYSS system administration functionality

Audience

Local System Administrators
Local Trainers

Standard Agenda

Introduction
Important Notes / Login
System Values
Scheduled Jobs
User Accounts
Resetting Security Details
Roles & Workgroups
Security Groups
Service and Service Centres
Locked Records
Configuring Lookups
Managing deceased/inactive clients
Roll-up process
Messaging facility
Crystal reports
Functions & Function Groups
Statutory Returns
Statistical Reporting Period
Baselines
Exporting Reports
Importing data
Support
Q&A

Outcomes

Participants obtain comprehensive knowledge of IYSS system admin functionality

Session 8, 9 and 10: TEST CONFIGURATION

Key Prerequisites

Access to the IYSS Test environment including System Admin module

Objectives

Successful User Acceptance Testing

Audience

Local Testers

Outcomes

Sign-off of data migration in Test

Session 11: LIVE CONFIGURATION

Key Prerequisites

Access to the IYSS Live environment including System Admin module

Objectives

Successful User Acceptance Testing

Audience

Local Testers

Outcomes

Sign-off of data migration in Live

Session 12: FLOORWALKING (GO-LIVE SUPPORT)

Key Prerequisites

Successful sign-off of Live

Objectives

MRI Education Knowledge Specialist to provide onsite ‘floorwalking’ support to frontend users

Audience

All system users

Outcomes

Floorwalking support complete