Revenues & Benefits: Digital Forms Review - Consultancy

Overview

The Digital Forms Review Consultancy offers an evaluation of current digital forms, highlighting strengths, identifying issues, and providing clear, expert recommendations for improvement. The service supports informed decision-making and more effective use of digital forms across Revenues and Benefits services.

Duration: 1 day (may vary depending on the number of digital forms)

Key Areas of Review

• Purpose and usage of each digital form
• Strengths and current effectiveness
• Known issues and pain points
• Performance analysis (e.g. completion rates, errors, complaints)
• Agreed improvement actions and prioritisation
• Recommendations for optimisation
  

Audience

• Revenues & Benefits officers
• System administrators
• Digital transformation teams
• Staff responsible for form maintenance or service improvement

Outcome

• Participants will gain a clear understanding of the purpose and performance of their digital forms, how they support customer journeys, and how they integrate with wider systems (such as CRM and back-office platforms). The review will enable more effective use of existing digital forms and support improved return on investment.