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Training Request Form

Summary

Summary

Revenue & Benefits: Introduction to Benefits - Live Training

Interested in learning MRI Benefits? Fill out this training request form.

Duration: 3 Days 

Key Topics

  • Exploring the desktop including searches, hyperlinks and tool tips
  • Creating a new benefit claim, adjusting a claim and cancelling a  benefit period
  • Household & Income screen
  • Changes of address and tenure types including LHA, Old/New scheme cases and transitional protections
  • Completion of rent costs frame
  • Creating overpayments and the automated invoice recovery process
  • Underlying entitlement
  • ATLAS changes
  • Payment errors and change in details statistics
  • DHPs & backdating authorization
  • Manual postings

Audience

  • The training course is geared toward Assessment/ Decision Officers who have some knowledge of Housing Benefit legislation.

It would be of particular use to customers who have migrated to the MRI Revenues & Benefits application from another benefits system.

Outcome

  • Be able to navigate around the MRI Revenues & Benefits application
  • Be practiced in the most common screens needed for Benefits Assessment
  • Have an appreciation of the most efficient means of using the application
  • Be able to impart their knowledge to others