Revenue & Benefits: Introduction to Council Tax - Live Training

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Duration: 3 Days 

Key Topics

• Exploring the Desktop including searches, hyperlinks and tool tips
• Account / Property Creation and Maintenance
• Online Postings, Transfers and Refunds
• Vacations and Occupations
• Empty/ Void Property Maintenance
• Logging Correspondence
• VO Notifications and Completions
• System Parameters
• My Tasks
• My Schedule
• Notice Records, Transactions and Profile Details
• Discounts and Exemptions
• Band History Maintenance
• Arrangements

Audience

• Revenues Officers

Outcome

• Be able to navigate around the MRI Council Tax application and possess an overview of other applications
• Understand the principles of account creation and maintenance
• Be able to conceptualize notice periods and notice records together with associated transactions
• Be able to update discounts and exemptions
• Be experienced in posting, transferring and refunding remittances
• Have a clear understanding of the system parameters and processes