Revenue & Benefits: Introduction to Debt Management - Live Training

Interested in learning  Housing Benefit Overpayments? Fill out this training request form.

Duration: 1 Day 

Key Topics

• Exploring the Desktop including searches, hyperlinks and tool tips
• Debtor Creation and Maintenance
• applications including balancing
• to/ from Benefits
• Payment and Transaction Searches
• Invoices, Requisitions & Reminders
• Invoice & Customer Agreements
• Write-offs, and Non-Recoverable Overpayments
• Description and Recommended Frequency of Batch Programs
• MRI also offer a Corporate Debt Management solution enabling authorities to invoice and periodically bill for all manner of services

Audience

• Revenues / Benefits officers

Outcome

• Be able to navigate around the MRI Overpayments application
• Have a clear understanding of both automated and manual recovery cycles
• Be able to transfer credits and debits, including the issue of refunds via MRI Payments
• Have a clear understanding of the application’s parameters and processes
• Understand balancing the Overpayments application to the Benefits application
• Guidance of creating/updating correspondence templates