Skip to content
Searching...




Experience the benefits of Revenues & Benefits training with structured, tailored courses and consultancy services which help you make the most of the MRI Revenues & Benefits suite of applications. Select a course to learn more.

MRI Revenues & Benefits can provide training to new staff members or those  that may have recently moved from within your authority. We offer expert training of all modules included within the MRI Revenues and Benefits application and  our expert Business Consultants are best placed to offer bespoke training on any  areas where you lack experience within the MRI Revenues & Benefits system.

All courses are designed for up to six delegates and generally run from 10 am to 4 pm, with an hour for lunch and appropriate mid-morning and mid-afternoon breaks.

All our courses include comprehensive documentation and employ demonstrations and workshops to reinforce the course’s content. 

Revenues & Benefits: Introduction to Benefits - Live Training
This course is designed for all Benefits staff who will use the MRI Benefits application to process a claimant’s entitlement to Housing Benefit & or CTRS.
Live Training Revenue & Benefits Benefits
Revenues & Benefits: Introduction to Council Tax - Live Training
This course has been designed for all Revenues staff who will use the application to administer Council Tax and can benefit Customer Service staff and managers by providing an overview of the application.
Live Training Revenue & Benefits Council Tax Revenues
Revenues & Benefits: Introduction to Business Rates - Live Training
This course has been designed for all Revenues staff who will use the application to administer Business Rates and can benefit Customer Service staff and managers by providing an overview of the application.
Consultancy Revenue & Benefits Business Rates Revenues
Revenues & Benefits: Introduction to Payments - Live Training
This course has been designed for anyone using the application to issue, reissue or reconcile payments in respect of Housing Benefit, Council Tax/ Business Rates refunds, or refunds originating from the MRI Overpayments application and can benefit Customer Service staff, Managers, and Senior Benefit Officers by providing an overview of the application.
Live Training Revenue & Benefits Benefits
Revenues & Benefits: Introduction to Debt Management - Live Training
This course has been designed for anyone who will administer Housing Benefit Overpayments including Administration Penalties, recovery on behalf of other authorities and DHPs and can benefit Customer Service staff, managers and Senior Benefit Officers by providing an overview of the application.
Live Training Revenue & Benefits Benefits
Revenues & Benefits: Council Tax Recovery - Live Training
This course is designed for anyone responsible for Recovery & Enforcement within Council Tax including Court Officers and Visiting Officers.
Live Training Revenue & Benefits Council Tax Revenues
Revenues & Benefits: Business Rates Recovery - Live Training
This course is designed for anyone responsible for Recovery & Enforcement within Business Rates including Court Officers and Visiting Officers. It covers all aspects of the Recovery cycle and includes all relevant functionality such as application parameters and Recovery batch processes.
Consultancy Revenue & Benefits Business Rates Revenues
Revenues & Benefits: Templating - Live Training
Each of the MRI Revenues & Benefits applications produce a variety of systemgenerated correspondence, including decision letters, visit notification, bills and reminders in addition to the ability to produce ad-hoc letters such as further information requests, review forms, and memos.
Consultancy Revenue & Benefits Council Tax Business Rates Benefits Revenues & Benefits
Revenues & Benefits: Council Tax Management Totals - Live Training
This course is designed to equip attendees with the necessary skills to understand and balance the figures supplied via our extensive range of management totals, on-line functionality and batch program routines available for Council Tax.
Live Training Revenue & Benefits Council Tax Revenues
Revenues & Benefits: Business Rates Management Totals - Live Training
This course is designed to equip attendees with the necessary skills to understand and balance the figures supplied via our extensive range of management totals, on-line functionality and batch program routines available for Business Rates.
Consultancy Revenue & Benefits Business Rates Revenues
Revenues & Benefits: System Administration - Live Training
This generic course is designed for anyone who will be responsible for the daily system administration of the MRI Revenues & Benefits applications. The course can also be tailored to focus upon a specific application’s batch program suite, including dependencies, prerequisites, and output.
Consultancy Revenue & Benefits Council Tax Business Rates Benefits Revenues & Benefits
Revenues & Benefits: SQL/QBF - Live Training
This course is not application-specific and therefore focuses primarily upon SQL/QBF syntax, meaning delegates can apply their knowledge across all MRI Revenues & Benefits applications. It is designed to equip users with the necessary skills to retrieve, update and manipulate information held within the database via SQL and QBF.
Consultancy Revenue & Benefits Council Tax Business Rates Benefits Revenues & Benefits
Revenues & Benefits: InSight Reporting - Live Training
This course has been designed for anyone using Insight - data retrieval and reporting tool.
Live Training Revenues & Benefits
Revenues & Benefits: Education Benefits - Live Training
This course is designed for Assessment Officers and Training Officers to demonstrate the features and functionality of MRI Benefits’ Education Benefits Module.
Live Training Revenue & Benefits Benefits
Revenues & Benefits: Total Mobile, Inspections & Building Works - Live Training
Our Total Mobile solution enables customers to move away from paper-based visiting records and transmits data electronically between the mobile device and the MRI Revenues & Benefits back office applications, eliminating the need to rekey data.
Consultancy Revenue & Benefits Council Tax Business Rates Benefits Revenues & Benefits
Revenues & Benefits: Subsidy Integrity Error Resolution - Live Training
This course covers an introduction to HB6800 Subsidy Integrity Check and Totals & Reconciliation and provides understanding around resolving integrity errors and imbalances together with preventing future occurrences is covered. Each is therefore crucial in ensuring subsidy cells report expected values and linked systems are in balance.
Consultancy Revenue & Benefits Benefits
Revenues & Benefits: Business Improvement Districts & BIDS Plus - Live Training
This course covers all aspects of the Business Improvement Districts (BIDs) Module and equips delegates with the ability to create and review BIDs including the creation of BID Accounts and invoking batch processes to raise the BID levy.
Consultancy Revenue & Benefits Business Rates Revenues
Revenues & Benefits: My Tasks - Live Training
This course has been designed for anyone not using the My Tasks functionality within the MRI Revenues & Benefits application, we offer training on a) how to set and configure Standard and User-Defined Tasks and b) configure use of them in the most effective way for your authorities’ requirements.
Live Training Revenue & Benefits Revenues & Benefits Revenues
Revenues & Benefits: Bespoke Consultancy Days - Consultancy
A bespoke consultancy day can address specific requirements you have in more depth and can be tailored to meet your specific needs.
Consultancy Revenue & Benefits Council Tax Business Rates Benefits Revenues & Benefits
Revenues & Benefits: Best Practice Review - Consultancy
The new Best Practice Review offers to assist the customer in getting any recommendations made from the initial review & report, into the live working environment over a 6-month period.
Consultancy Revenue & Benefits Council Tax Business Rates Benefits Revenues & Benefits
Revenues & Benefits: Subsidy Completion Service - Consultancy
Having balanced and reconciled hundreds of subsidy claims, and possessing an intimate knowledge of the MRI Benefits application, our Business Consultants are ideally placed to assist you in reconciling your claim.
Consultancy Revenue & Benefits Benefits
Revenues & Benefits: End of Year Managed Service - Consultancy
This service offers customers vital resilience during a high-pressure period of the financial year and much needed capacity to ensure that all tasks can be completed in a timely manner.
Consultancy Revenue & Benefits Council Tax Business Rates Benefits Revenues & Benefits
Revenues & Benefits: Bespoke SQL Service - Consultancy
This Whilst each application incorporates a suite of batch programs designed to report on or manage caseload and circumstances, it is anticipated that our customers may require bespoke reports to meet a need. Such bespoke developments may be necessitated to report on or minimize user error, following a Freedom of Information request or to tidy up data.
Consultancy Revenue & Benefits Council Tax Business Rates Benefits Revenues & Benefits
Revenues & Benefits: Archiving & GDPR Service - Consultancy
This Available for the Council Tax, Business Rates and Benefits applications (including the Fraud module), our Archiving & Data Removal Service can significantly improve the performance of batch programs as there are fewer records to analyze.
Consultancy Revenue & Benefits Council Tax Business Rates Benefits Revenues & Benefits
Revenues & Benefits: Freedom Of Information Service - Consultancy
Available for each of the applications Housing Benefit (including Council Tax Support and Overpayments), Council Tax and Business rates, any freedom of information can be investigated up by the business consultants who will create an SQL and report these back to you within the relevant timescales.
Consultancy Revenue & Benefits Council Tax Business Rates Benefits Revenues & Benefits
Revenues & Benefits: Totals & Reconciliations Hub - Live Training
The totals and reconciliations hub ensures that the benefits application balances with all the other linked applications – CTS, Debt management, Payments, and Rents. This training will help sites set up the Totals and Reconciliations Hub for the first time.
Live Training Revenue & Benefits Benefits
Revenues & Benefits: Council Tax Support Scheme Modelling - Live Training
This training will provide training in the use of MRI’s modeling process, which gives the LA vital financial information of making changes to the existing scheme.
Live Training Revenue & Benefits Council Tax Revenues
Revenues & Benefits: Digital - New Claims and Change in Circumstance Automation - Live Training
Customers who have purchased a digital Eclaim or Ecic form should be aware that MRI are able to automate the processing of these forms via the MRI Revenues & Benefits application.
Live Training Revenue & Benefits Benefits
Revenues & Benefits: UCDS Automation - Live Training
The ability to automate the processing of UCDS documents has helped many local authorities meeting their processing targets, and improved their service to their benefits customers.
Live Training Revenue & Benefits Benefits
Revenues & Benefits: Other bespoke Consultancy Services - Consultancy
Choose from our list of other bespoke consultancy services, or use our request form to outline a specific request.
Consultancy Revenue & Benefits Council Tax Business Rates Benefits Revenues & Benefits
Revenues & Benefits: Contact Manager - Live Training
This one day course is designed for users of the MRI Revenues & Benefits Contact Manager application. Training can be tailored to address specific functional areas or user requirements.
Live Training Revenues & Benefits Digital Forms
Revenues & Benefits: Digital Forms Create Bespoke Forms - Consultancy
This consultancy is available to all teams across the Authority. It provides end-to-end support for the design and creation of bespoke digital forms, covering process, functionality, and application settings. The service is designed to enhance skills, capability, and confidence in developing high quality digital forms.
Consultancy Revenues & Benefits Digital Forms
Revenues & Benefits: Digital Forms Customisation - Consultancy
This one-day consultancy provides practical guidance on customising MRI Revenues & Benefits digital forms. Participants will develop the skills required to configure form structures, apply validation and workflow rules, and follow best-practice approaches to ensure accuracy, compliance, and efficient service delivery.
Consultancy Revenues & Benefits Digital Forms
Revenues & Benefits: Digital Forms Module Upgrades - Consultancy
This consultancy service supports organisations using MRI Revenues & Benefits digital forms by strengthening skills and knowledge required to manage form module upgrades effectively. It helps ensure digital forms are kept up to date with the latest module versions.
Consultancy Revenues & Benefits Digital Forms
Revenues & Benefits: Digital Forms Review - Consultancy
This consultancy provides a structured review of digital forms used across Council Tax, Business Rates, and Benefits services. The review assesses existing forms within the live operational environment and identifies opportunities to optimise performance and maximise return on investment.
Consultancy Revenues & Benefits Digital Forms
Revenues & Benefits: Digital Forms System Administration - Live Training
This one-day course is designed for staff responsible for administering the MRI Revenues & Benefits Digital Forms application. The training can be tailored to meet specific system administration needs.
Live Training Revenues & Benefits Digital Forms
Revenues & Benefits: Interfaces - Consultancy
We understand that each organization has unique requirements, and our team is adept at developing scripts that meet your specific needs. Whether you require scripts for routine data transfers, complex data transformations, or integration with various management reporting tools, we have the expertise to deliver.
Consultancy Revenues & Benefits
Revenues & Benefits: Bespoke SQL Writing Service - Consultancy
To support local authorities by writing custom SQL queries that extract data from the MRI Revenues & Benefits and EDMS databases, tailored to specific business needs.
Consultancy Revenues & Benefits
Revenues & Benefits: Insight Report - Consultancy
Our Report Writing Services leverage SQL Server Reporting Services (SSRS) to create comprehensive, custom reports for the MRI Revenues & Benefits database. These reports are designed to provide valuable insights and support decision-making processes within your organization.
Consultancy Revenues & Benefits
Revenues & Benefits: Education Benefits Migration - Consultancy
The "Education Benefits Migration" service involves migrating Free School Meals (FSM) and Education Benefits (ED Bens) records from a third-party database into the Housing Benefit system of the MRI Revenues and Benefits application. This service ensures that all relevant data is accurately transferred and integrated into the new system, maintaining data integrity and accessibility.
Consultancy Revenues & Benefits Education Benefits
Revenues & Benefits: Council Tax Precept Load - Consultancy
A managed service provided by MRI Professional Services to support councils in updating, validating, and importing annual Council Tax precept Band D values and deriving full Bands A–H within the MRI Revenues & Benefits system. Designed to reduce administrative effort and eliminate risk, the service ensures your new year precepts are calculated and imported with complete confidence.
Consultancy Council Tax Revenues & Benefits
Revenues & Benefits: Council Tax Parish Boundary Changes Service - Consultancy
Council Tax Parish Boundary Changes service automates the process of updating parish boundaries for Council Tax properties. This service is designed to run in conjunction with the customer's End-of-Year (EOY) batch program, ensuring a seamless transition of liabilities between properties.
Consultancy Council Tax Revenues & Benefits
Revenues & Benefits: Database Mergers - Consultancy
The "Revenues & Benefits Database Mergers" project involves merging existing MRI Revenues & Benefits databases in use by multiple councils into one new unitary authority database. This is a complex project, and we ensure that all relevant data is accurately transferred and integrated into the new unified system, maintaining data integrity and accessibility.
Consultancy Revenues & Benefits
Revenues & Benefits: Data Cleanse - Consultancy
The "Data Cleanse" service involves clearing out all data from the MRI Revenues and Benefits database prior to an agreed system start date (SSD). This service ensures that the database is free from outdated or irrelevant data, providing a database that is much cleaner and efficient for day-to-day business operations.
Consultancy Revenues & Benefits
Revenues & Benefits: Bespoke Cleansing of Database - Consultancy
This service involves general housekeeping tasks to remove old report tables, cleanse unwanted data from lookup tables (such as employers, landlords, collectors), and remove old unwanted documents. This service ensures that the database remains organized, efficient, and free from clutter.
Consultancy Revenues & Benefits
Revenues & Benefits: Re-referencing - Consultancy
This service involves general housekeeping tasks to remove old report tables, cleanse unwanted data from lookup tables (such as employers, landlords, collectors), and remove old unwanted documents. This service ensures that the database remains organized, efficient, and free from clutter.
Consultancy Revenues & Benefits
Revenues & Benefits: Debtors Migration - Consultancy
The "Debtors Migration" service involves migrating debtor data from a third-party system into the Corporate Debt Management module within the MRI Revenues and Benefits application.
Consultancy Revenues & Benefits Debt Management
Revenues & Benefits: Database Conversion - Consultancy
The "Revenues & Benefits Database Conversion" project is migrating data into MRI Revenues and Benefits databases based on an agreed System Start Date from other third-party systems. This service ensures a seamless transition of data from legacy systems to the MRI Revenues and Benefits system, maintaining data integrity and continuity of operations.
Consultancy Revenues & Benefits
Revenues & Benefits: MRI EDMS Database Migration - Consultancy
Migrating data from third-party Electronic Document Management Systems (EDMS) into the MRI EDMS system. This service ensures a seamless transition of documents and metadata, maintaining data integrity and continuity of operations.
Consultancy Revenues & Benefits EDMS
Revenues & Benefits: MRI Digital Portal Database Migration - Consultancy
Migrating data from existing systems into the MRI Digital Portal. This service ensures a seamless transition of data, maintaining data integrity and continuity of operations.
Consultancy Revenues & Benefits Digital Forms