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Experience the benefits of Revenues & Benefits training with structured, tailored courses and consultancy services which help you make the most of the MRI Revenues & Benefits suite of applications. Select a course to learn more.

MRI Revenues & Benefits can provide training to new staff members or those  that may have recently moved from within your authority. We offer expert training of all modules included within the MRI Revenues and Benefits application and  our expert Business Consultants are best placed to offer bespoke training on any  areas where you lack experience within the MRI Revenues & Benefits system.

All courses are designed for up to six delegates and generally run from 10 am to 4 pm, with an hour for lunch and appropriate mid-morning and mid-afternoon breaks.

All our courses include comprehensive documentation and employ demonstrations and workshops to reinforce the course’s content. 

Revenue & Benefits: Introduction to Benefits - Live Training
This course is designed for all Benefits staff who will use the MRI Benefits application to process a claimant’s entitlement to Housing Benefit & or CTRS.
Live Training Revenue & Benefits Benefits
Revenue & Benefits: Introduction to Council Tax - Live Training
This course has been designed for all Revenues staff who will use the application to administer Council Tax and can benefit Customer Service staff and managers by providing an overview of the application.
Live Training Revenue & Benefits Council Tax Revenues
Revenue & Benefits: Introduction to Business Rates - Live Training
This course has been designed for all Revenues staff who will use the application to administer Business Rates and can benefit Customer Service staff and managers by providing an overview of the application.
Consultancy Revenue & Benefits Business Rates Revenues
Revenue & Benefits: Introduction to Payments - Live Training
This course has been designed for anyone using the application to issue, reissue or reconcile payments in respect of Housing Benefit, Council Tax/ Business Rates refunds, or refunds originating from the MRI Overpayments application and can benefit Customer Service staff, Managers, and Senior Benefit Officers by providing an overview of the application.
Live Training Revenue & Benefits Benefits
Revenue & Benefits: Introduction to Debt Management - Live Training
This course has been designed for anyone who will administer Housing Benefit Overpayments including Administration Penalties, recovery on behalf of other authorities and DHPs and can benefit Customer Service staff, managers and Senior Benefit Officers by providing an overview of the application.
Live Training Revenue & Benefits Benefits
Revenue & Benefits: Council Tax Recovery - Live Training
This course is designed for anyone responsible for Recovery & Enforcement within Council Tax including Court Officers and Visiting Officers.
Live Training Revenue & Benefits Council Tax Revenues
Revenue & Benefits: Business Rates Recovery - Live Training
This course is designed for anyone responsible for Recovery & Enforcement within Business Rates including Court Officers and Visiting Officers. It covers all aspects of the Recovery cycle and includes all relevant functionality such as application parameters and Recovery batch processes.
Consultancy Revenue & Benefits Business Rates Revenues
Revenue & Benefits: Templating - Live Training
Each of the MRI Revenues & Benefits applications produce a variety of systemgenerated correspondence, including decision letters, visit notification, bills and reminders in addition to the ability to produce ad-hoc letters such as further information requests, review forms, and memos.
Consultancy Revenue & Benefits Council Tax Business Rates Benefits Revenues & Benefits
Revenue & Benefits: Council Tax Management Totals - Live Training
This course is designed to equip attendees with the necessary skills to understand and balance the figures supplied via our extensive range of management totals, on-line functionality and batch program routines available for Council Tax.
Live Training Revenue & Benefits Council Tax Revenues
Revenue & Benefits: Business Rates Management Totals - Live Training
This course is designed to equip attendees with the necessary skills to understand and balance the figures supplied via our extensive range of management totals, on-line functionality and batch program routines available for Business Rates.
Consultancy Revenue & Benefits Business Rates Revenues
Revenue & Benefits: System Administration - Live Training
This generic course is designed for anyone who will be responsible for the daily system administration of the MRI Revenues & Benefits applications. The course can also be tailored to focus upon a specific application’s batch program suite, including dependencies, prerequisites, and output.
Consultancy Revenue & Benefits Council Tax Business Rates Benefits Revenues & Benefits
Revenue & Benefits: SQL/QBF - Live Training
This course is not application-specific and therefore focuses primarily upon SQL/QBF syntax, meaning delegates can apply their knowledge across all MRI Revenues & Benefits applications. It is designed to equip users with the necessary skills to retrieve, update and manipulate information held within the database via SQL and QBF.
Consultancy Revenue & Benefits Council Tax Business Rates Benefits Revenues & Benefits
Revenue & Benefits: InSight Reporting - Live Training
This course has been designed for anyone using Insight - data retrieval and reporting tool.
Live Training Revenues & Benefits
Revenue & Benefits: Education Benefits - Live Training
This course is designed for Assessment Officers and Training Officers to demonstrate the features and functionality of MRI Benefits’ Education Benefits Module.
Live Training Revenue & Benefits Benefits
Revenue & Benefits: Total Mobile, Inspections & Building Works - Live Training
Our Total Mobile solution enables customers to move away from paper-based visiting records and transmits data electronically between the mobile device and the MRI Revenues & Benefits back office applications, eliminating the need to rekey data.
Consultancy Revenue & Benefits Council Tax Business Rates Benefits Revenues & Benefits
Revenue & Benefits: Subsidy Integrity Error Resolution - Live Training
This course covers an introduction to HB6800 Subsidy Integrity Check and Totals & Reconciliation and provides understanding around resolving integrity errors and imbalances together with preventing future occurrences is covered. Each is therefore crucial in ensuring subsidy cells report expected values and linked systems are in balance.
Consultancy Revenue & Benefits Benefits
Revenue & Benefits: Business Improvement Districts & BIDS Plus - Live Training
This course covers all aspects of the Business Improvement Districts (BIDs) Module and equips delegates with the ability to create and review BIDs including the creation of BID Accounts and invoking batch processes to raise the BID levy.
Consultancy Revenue & Benefits Business Rates Revenues
Revenue & Benefits: My Tasks - Live Training
This course has been designed for anyone not using the My Tasks functionality within the MRI Revenues & Benefits application, we offer training on a) how to set and configure Standard and User-Defined Tasks and b) configure use of them in the most effective way for your authorities’ requirements.
Live Training Revenue & Benefits Revenues & Benefits Revenues
Revenue & Benefits: Bespoke Consultancy Days - Consultancy
A bespoke consultancy day can address specific requirements you have in more depth and can be tailored to meet your specific needs.
Consultancy Revenue & Benefits Council Tax Business Rates Benefits Revenues & Benefits
Revenue & Benefits: Best Practice Review - Consultancy
The new Best Practice Review offers to assist the customer in getting any recommendations made from the initial review & report, into the live working environment over a 6-month period.
Consultancy Revenue & Benefits Council Tax Business Rates Benefits Revenues & Benefits
Revenue & Benefits: Subsidy Completion Service - Consultancy
Having balanced and reconciled hundreds of subsidy claims, and possessing an intimate knowledge of the MRI Benefits application, our Business Consultants are ideally placed to assist you in reconciling your claim.
Consultancy Revenue & Benefits Benefits
Revenue & Benefits: End of Year Managed Service - Consultancy
This service offers customers vital resilience during a high-pressure period of the financial year and much needed capacity to ensure that all tasks can be completed in a timely manner.
Consultancy Revenue & Benefits Council Tax Business Rates Benefits Revenues & Benefits
Revenue & Benefits: Bespoke SQL Service - Consultancy
This Whilst each application incorporates a suite of batch programs designed to report on or manage caseload and circumstances, it is anticipated that our customers may require bespoke reports to meet a need. Such bespoke developments may be necessitated to report on or minimize user error, following a Freedom of Information request or to tidy up data.
Consultancy Revenue & Benefits Council Tax Business Rates Benefits Revenues & Benefits
Revenue & Benefits: Archiving & GDPR Service - Consultancy
This Available for the Council Tax, Business Rates and Benefits applications (including the Fraud module), our Archiving & Data Removal Service can significantly improve the performance of batch programs as there are fewer records to analyze.
Consultancy Revenue & Benefits Council Tax Business Rates Benefits Revenues & Benefits
Revenue & Benefits: Freedom Of Information Service - Consultancy
Available for each of the applications Housing Benefit (including Council Tax Support and Overpayments), Council Tax and Business rates, any freedom of information can be investigated up by the business consultants who will create an SQL and report these back to you within the relevant timescales.
Consultancy Revenue & Benefits Council Tax Business Rates Benefits Revenues & Benefits
Revenue & Benefits: Totals & Reconciliations Hub - Live Training
The totals and reconciliations hub ensures that the benefits application balances with all the other linked applications – CTS, Debt management, Payments, and Rents. This training will help sites set up the Totals and Reconciliations Hub for the first time.
Live Training Revenue & Benefits Benefits
Revenue & Benefits: Council Tax Support Scheme Modelling - Live Training
This training will provide training in the use of MRI’s modeling process, which gives the LA vital financial information of making changes to the existing scheme.
Live Training Revenue & Benefits Council Tax Revenues
Revenue & Benefits: Digital - New Claims and Change in Circumstance Automation - Live Training
Customers who have purchased a digital Eclaim or Ecic form should be aware that MRI are able to automate the processing of these forms via the MRI Revenues & Benefits application.
Live Training Revenue & Benefits Benefits
Revenue & Benefits: UCDS Automation - Live Training
The ability to automate the processing of UCDS documents has helped many local authorities meeting their processing targets, and improved their service to their benefits customers.
Live Training Revenue & Benefits Benefits
Revenue & Benefits: Other bespoke Consultancy Services - Consultancy
Choose from our list of other bespoke consultancy services, or use our request form to outline a specific request.
Consultancy Revenue & Benefits Council Tax Business Rates Benefits Revenues & Benefits